LEGAL & COMPLIANCE

Privacy Policy

Last Updated: May 2026

Data Protection

We encrypt active connection states and secure license parameters robustly.

Zero Selling

Your telemetry, metadata, and license patterns are never sold or rented to third parties.

Secure Checkout

Payment validation is managed directly by certified Stripe processors.

1. Information We Collect

We collect standard transaction metadata and plugin deployment parameters to ensure proper service operation, license management, and customer support:

  • Identity & Account Info: Your email address, billing location, and user account metadata registered via WooCommerce.
  • License & Activation State: Non-identifiable hardware hashes, operating system platform (macOS or Windows), and activation timestamps to ensure device seat compliance.
  • Telemetry: Opt-in DAW environment details (such as sample rate, host version, or basic error logs) for optimization and debugging.

2. How We Use Data

We only process your telemetry and customer parameters to fulfill transactions and build premium music production systems:

  • To issue secure license keys and activate purchased professional groove software.
  • To host, manage, and facilitate high-speed digital product downloads.
  • To resolve technical support queries and debug system behavior across target DAWs.
  • To prevent code cracking, license abuse, and unauthorized redistribution.

3. Cookies & Local Storage

SwingShift utilizes session tokens and stateful cookies to improve site operations. This allows us to persist your shopping cart state, maintain secure WooCommerce logins, and store license validation preferences.

You can disable cookies inside your browser settings, though doing so will disable shopping cart persistent functions.

4. Third-Party Sharing

We do not sell, trade, or transfer your details. We partner only with trusted services who adhere to robust encryption protocols:

  • Stripe Payment Gateway: Safeguards billing details and manages secure payment interfaces.
  • Mailchimp / Email Services: Manages product update newsletters (strictly opt-in and revocable at any time).

5. Your Rights & Support

Depending on your location (such as the EU under GDPR, or California under CCPA), you hold absolute rights to inspect, update, or permanently delete personal metadata stored in our systems.

To submit a data access or erasure request, contact our security officer at: support@swingshiftaudio.com