SALES POLICIES
Refund Policy
Last Updated: May 2026
7-Day Money-Back Guarantee
We stand behind our software. Try our plugins, license codes, and preset packs risk-free. If you are not completely satisfied, you can request a full refund within 7 days of purchase.
100% Risk-Free
Try our software tools for up to 7 days. If you do not love them, we will give you your money back.
Hassle-Free Return
Simply email our billing team with your registered email and order number to request a return.
Auto-Deactivation
Refunded orders automatically deactivate your license key seats, making DAW authorization expire.
1. 7-Day Satisfaction Guarantee
SwingShift Audio stands behind the quality of our software plugins and sound expansions. We want you to feel fully confident in your purchase. If you are not completely satisfied with our tools, we offer a full, no-questions-asked 7-day money-back guarantee.
Your satisfaction is our absolute priority, and we aim to deliver risk-free access to our cutting-edge sound engineering solutions.
2. How to Request a Refund
To request a full refund, simply follow these steps within 7 days of your purchase:
- Email our support desk: Send a brief request to support@swingshiftaudio.com.
- Provide purchase details: Include the registered email address and the order confirmation number.
- Feedback (Optional): If you have a moment, we would love to know how we could improve our products to better fit your studio workflow.
3. Fair Use & License Deactivation
To protect our digital intellectual property and prevent software piracy, the following policy applies to all approved refunds:
- Key Deactivation: Once a refund is approved and processed, your unique license key will be permanently deactivated in our central database.
- Installation Expiry: All active DAW plugin installations tied to the refunded license key will immediately lock and lose authorization, reverting to demo mode or becoming disabled.
4. Processing Time & Support contact
Refunds are processed back to the original payment method (Credit Card, PayPal, etc.) within 3 to 5 business days after approval. For any billing questions or issues, please reach out directly to: